At DFW Media Pros we understand things happen, we try our best to accommodate every one of our Clients. Please read our Policies below if you have any questions.
Refund & Rescheduling Policy
1. Refund
We do not provide any refunds.
2. Cancellation
We allow cancellations any time before your session's date. Your retainer fee will not be refunded.
3. Rescheduling
Reschedules are allowed if notified at least 14 days before your session's date. We implement a variety of measures to ensure we can accommodate reschedules. In the event we cannot accommodate Client’s change despite using commercially reasonable efforts, the parties agree that such Rescheduling will be deemed as Cancellation. We will be under no obligation to perform the Services other than on the original date.
Retainer and Invoice Policy
1. Retainer
We require a 50% retainer fee that's due at the time of booking for committing our time to provide the Services and turning down other potential projects or clients. Retainer will be credited towards the total price for the services.
2. Invoice
Final invoice will be sent via email once the Final Proofs are shown to Client and will have a Due Date.
3. Fees
Any payment after the Due Date will incur a late fee of 10% per month on the outstanding balance.
Privacy Policy
At DFW Media Pros, we value your privacy and are committed to safeguarding the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your data when you visit our website.
1. Information We Collect
We collect personal information that you provide to us directly, such as:
Name
Email address
Phone number
Business name (if applicable)
Any other information you provide when contacting us or signing up for services
2. How We Use Your Information
We use the information we collect to:
Provide the services you request (e.g., media consulting, marketing strategies)
Respond to your inquiries or requests
Send you updates, promotions, and information related to our services (if you have subscribed to our newsletter or opted into receiving marketing communications)
Improve and optimize our website and user experience
Analyze website traffic and trends
3. How We Protect Your Information
We implement a variety of security measures to ensure that your personal information is kept safe. These measures include:
Secure socket layer (SSL) encryption for data transmitted between you and our website
Restricted access to your personal information for our team members who require it to perform their jobs
Regular monitoring for potential vulnerabilities or breaches
While we take reasonable precautions to protect your data, please understand that no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee the absolute security of your information.
4. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies (e.g., web beacons, pixels) to enhance your experience. These technologies help us:
Analyze website traffic
Personalize content and ads
Improve the functionality of our website
You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of certain parts of our website.
5. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website and business (e.g., web hosting, email marketing, payment processors). These service providers are obligated to keep your information confidential and use it solely for the purposes for which it was provided.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before submitting any personal information.
7. Your Rights and Choices
You have the right to:
Access and update your personal information
Request that we delete your personal information, subject to certain exceptions
Opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly
To exercise any of these rights, please contact us at the information below.
8. Children’s Privacy
We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of the policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
DFW Media Pros
Email: info@dfwmediapros.com
Website: https://dfwmediapros.com
Effective Date: 01/2025